Brief descriptions of SALENAB Services are provided below.

  Salenab offers a one-year limited warranty on all equipment supplied and guarantees the quality of the reagents.
The company does this due to the strict conditions under which all equipment and reagents are stored to concure with manufacturers' conditions.

  Salenab maintains one the industries strongest and most active technical support in the region through its highly qualified sales representatives and strong alliances with leading opinion leaders both in and out of the country.
Whether the customer is seeking information specific to the product supplied or advise relating to product upgrades and innovation, Salenab is capable and has the in-house ability to render full support for our customers' innitiatives.

  Salenab's commitment to its customers does not stop at the point of sale. The company makes on-site installations for all equipment sold to the customers and ensures that systems purchased are functioning well.
Additionally, the company's technical team also remains on-site and trains the users of the systems purchased at no extra cost.

  Salenab maintains a trouble-shooting backup support service that allows customers to phone in and correct any minor system errors.
The company also honours the one-year warranty period offered by the system manufacturer. All technical problems are dealt with by the company's team of engineers that will visit the customer and ensure that the system purchased is repaired.
Should that not be possible, the system would be replaced by another to ensure the customer endures minimal downtime.
Additionally, Salenab encourages customers to enter into a servicing agreement after the expiration of the warranty period.
This preventative maintenance measure proves invaluable to most customers and supports their activities.

  Salenab proactively engages its cutomers and the market place in regularly running information seminars on Disease Management. The company runs a series of seminars dedicated to various topics on disease management pooling experts both from and outside the region.

  Salenab maintains a strong corporate culture dedicated to customer services and supporting activities. OUR CUSTOMERS ARE OUR PARTNERS. In this respect, the company has pegged its growth on the guiding principal of DEDICATED QUALITY ASSURANCE. We are at your service at all times. We look forward to SERVING YOU.

  Salenab operates a distribution network of 4 main warehouses and 18 smaller retail outlets to cover the whole territory. Some of the distribution outlets are independent operators. The company also manitains an active salesforce of 12 sales reps and 3 engineers that allows Salenab to get total market coverage and ensure proper customer support. This distribution expansion has been one of Salenab's main investment focus in an effort to get closer to its customers and serve them more effectively. Contact us to get more information on the outlet nearest you.